Return and Refund Policy
Effective Date: November 1, 2023
Thank you for shopping at CoachesCorner.com. We value your satisfaction and want to make sure your shopping experience is as enjoyable as possible. This Return and Refund Policy outlines the terms and conditions under which returns and refunds can be requested. By making a purchase on our website, you agree to these terms.
1. Returns
1.1 Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Perishable and personalized items are not eligible for returns.
1.2 Return Process
To initiate a return, please contact our Customer Support team at [email protected] within the specified return period.
Provide your order number, the reason for the return, and any relevant images to support your claim. Our Customer Support team will guide you through the return process and provide you with return authorization, if applicable.
1.3 Return Shipping
You are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable and insured shipping method to ensure the safe return of the item.
2. Refunds
2.1 Eligibility for Refunds
Refunds will be processed once we receive and inspect the returned item. To be eligible for a refund, the item must meet the criteria outlined in the “Eligibility for Returns” section above.
2.2 Refund Process
Upon receiving your returned item, we will inspect it and notify you of the status of your refund.
If the return is approved, a refund will be processed to your original payment method. Please allow 7 to 10 business days for the refund to be credited to your account.
3. Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Downloadable software products
- Perishable or consumable items
- Personalized or customized items
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item separately.
5. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund. If the order has been shipped, you will need to follow the return process upon receipt.
6. Contact Information
If you have any questions or need further assistance with your return or refund, please contact our Customer Support team at [email protected] or 1-567-COACHES (1-567-262-2437).
Please note that our Return and Refund Policy is subject to change. We recommend reviewing this policy periodically to stay informed about any updates.
CoachesCorner.com reserves the right to refuse returns or refunds if it is determined that the customer is abusing this policy or engaging in fraudulent activities.
Thank you for shopping with us, and we hope to continue serving your needs with quality products and excellent customer service.
